Last updated 12 September 2026
What we collect, why we collect it, and what we do with it.
This policy explains what information Tonle collects, why we collect it, and what we do with it. It covers the tonle.co website and the managed website service we provide to customers.
We have tried to write it in plain language rather than legal boilerplate. If anything here is unclear, please ask us.
Tonle is a website building and management service operating from Phnom Penh, Cambodia. It is part of the same family as Tonle Systems.
Either of these is the right place to send a privacy question or request.
Most of what we hold is information you send us on purpose. When you fill in the form to start a site, we ask for things such as:
You do not need to create an account or a password to do this.
To build and maintain your site we receive the material you want published — photographs, logos, text, prices, opening hours, listings, files and similar content.
Please only send us content you have the right to publish. If your content includes information about other people (for example photographs of customers or staff), you are responsible for having their permission.
The service works by you sending us changes. When you message us on Telegram or by email, we keep those messages and any attachments so we can carry out the work and keep a record of what was asked for. Those conversations sit inside the messaging platform you contacted us on, under that platform's own terms.
We use Google Analytics (property G-W6DCCKR15K) on our own pages to understand how the site is used. Through it we may see information such as:
We see this as aggregated reporting. We do not use Google Analytics to identify you by name, and it does not tell us who you are. Google processes this data as described in Google's Privacy Policy; see also how Google uses data from sites that use its services.
We also run a Google Ads tag (conversion ID AW-18433103351) on the same pages. It is used to measure whether an advertisement led to a completed website brief, so we can tell which advertising is worth paying for. It reports those actions to Google Ads and, where Google supports it, may be used for advertising measurement or audiences.
We use the Meta Pixel (Pixel ID 982185634907456) on Tonle's own marketing pages to measure visits and whether a Meta advertisement led to a completed site application. We also use LeadConnector / GoHighLevel External Tracking to record page activity, campaign attribution and supported form submissions in our CRM so we can follow up with enquiries.
We use what we collect to:
We do not sell your information.
Your website is public by design. Anything you ask us to publish — your name, photographs, prices, contact details, listings — can be seen by anyone who visits it, and may be indexed by search engines.
If your site is listed on our Explore page, your name, what you do, your city and a preview of your site appear there too. Tell us if you would rather not be listed.
We use a small number of third-party services to run Tonle. The ones currently in use are:
Each of these providers handles data under its own terms and privacy policy.
Our pages link to customer websites, to Tonle Systems, and to platforms such as Telegram and Facebook. Once you follow a link you are on someone else's service, and this policy no longer applies.
We keep customer records for as long as we are building or managing a site for you, and for a reasonable period afterwards so we can handle questions, invoicing and any return to the service.
Enquiries that do not become customers are kept while they are still useful to follow up, then removed.
If you want your information deleted sooner, ask us and we will do it where we are not required to keep it.
We limit who on our team can reach customer information, and we rely on the account security of the established providers listed above.
No service can promise perfect security, and we will not claim otherwise. If we become aware of a breach affecting your information, we will tell you.
We work from Cambodia, and the providers we use are international companies that may process and store data on servers outside Cambodia. We have not verified the specific countries involved for each provider, so we do not list them here.
You can ask us to:
Email hello@tonle.co and we will deal with it. Depending on where you live you may also have rights under local data protection law.
Tonle is a service for people running work or a business, and is not directed at children. We do not knowingly collect information from children. If you believe a child has sent us information, contact us and we will remove it.
We may update this policy as the service changes. The date at the top shows when it was last revised. If a change is significant, we will tell existing customers directly.
For anything in this policy, email hello@tonle.co or message t.me/tonleco.
This document is written in English. A Khmer summary may be added later;
until a professionally translated version is published, this English text is the version that applies.
Questions about this page: hello@tonle.co or
t.me/tonleco.